Shopping
Ring Size: The Circumference Around the Finger
Method 1: Paper Strip (or String) Measurement Method (Highly Recommended)
Materials: Find a non-elastic strip of paper (or a thin string) and a ruler.
Wrapping: Wrap the paper strip around the base of the finger (the thickest part of the knuckle) where you want to wear the ring, ensuring it's snug but not too tight, and should comfortably glide across the knuckle.
Marking: Mark the intersections of the paper strip with a pen.
Measurement: Unfold the paper strip and measure the distance between the marked points (in millimeters) with a ruler.
Comparison: Compare the measured circumference (in millimeters) with our provided Aura Gleam International Ring Size Chart to find your size.
Method 2: Download the "Ring Sizer" app from your app store.
Refer to your size.
Helpful Tips:
Best Time to Measure: It is recommended to measure in the late afternoon or early evening when finger size is closest to average.
Joint Considerations: If you have large knuckles, ensure the ring slides smoothly over the knuckles, and use the base of the finger as the measurement.
Wide of the Ring: If choosing a wider band, it is recommended to choose half a size larger than your usual size for a more comfortable wearing experience.
Bracelet and Bangle Sizes: Defining Your Wrist's Style
The key is measuring your wrist circumference and determining your preferred tightness.
Measuring Wrist Circumference:
Use a soft measuring tape or strip of paper to wrap around the narrowest part of your wrist, below the wrist bone.
Write down the circumference.
Determining Tightness:
Comfortable Fit: +1 ~ +2 cm from your wrist circumference.
Loose and Drooping Fit: +3 ~ +4 cm from your wrist circumference.
Using a Reference (Without a Measuring Tape):
If you have a bracelet that fits comfortably, simply measure its inner diameter and let us know.
Common Reference: A standard credit card is approximately 8.5 cm wide. You can wrap it around your wrist to get a feel for the size.
Necklace Size: Defining the Curve of the Neck
Necklace size is crucial to overall style, and we suggest you get a feel for it through "scenario-based" observation.
**Physical Simulation Method:**
Find a cord or an existing necklace and try it on in front of a mirror. Adjust the length to find the position that best suits you.
Measure the length of the cord at this point; this is your ideal necklace size.
**Style Determination Method (for reference):**
Collarbone Necklace (Best Fit): Approximately 40-43 cm, perfectly outlining the collarbone.
Princess Style (Classic and Versatile): Approximately 45-48 cm, the pendant falls naturally below the collarbone, a perfect choice for everyday wear.
Martini Style (Elegant and Slender): Approximately 50-60 cm, beautifully flattering the face and neck.
Opera Style (Glamorous Layering): Approximately 70-90 cm, can be worn alone or wrapped twice for a layered look.
"When in doubt, please choose a slightly larger size." In most cases, a slightly larger adjustment range provides a more comfortable wearing experience.
Your peace of mind is our promise: If you have followed the above guidelines but the size of your desired item is slightly off, don't worry. Aura Gleam offers convenient size alteration services (please check the product page or contact customer service for specific terms). We are eager to witness every shining moment of yours and are committed to making this shine perfectly suited to you.
If you need assistance at any stage, our customer advisors are always happy to provide you with one-on-one professional advice.
Please kindly check your junk folder or leave your phone number so we will call you.
Yes, we generally use official courier services. These include well-known companies like USPS, DHL, UPS, and EMS, which offer transparent and publicly available shipping routes and full tracking. Choose the best shipping service for your valuable jewelry. (Unless there are regional restrictions, specifying a particular courier company is not supported.)
For stock, it will ship 1-2 days after payment, if no stock, it will take 5-7 days in production.
Yes, we buy the moissanite rough and cut by our factory.
YES, we accept OEM, can customized any designs based on your requirements.
Payment
To ensure your payment security and a convenient global shopping experience, Aura Gleam offers two trusted payment methods:
1. PayPal
Globally Trusted, Lightning-Fast Payments: Complete payments quickly using your linked credit card, debit card, or PayPal balance.
Buyer Protection: Enjoy PayPal's Buyer Protection program for peace of mind.
2. Airwallex
Flexible and Versatile: Supports a wide range of international credit cards, including Visa, Mastercard, and JCB, as well as local payment methods in some regions (such as Alipay).
Favorable Exchange Rates: Providing transparent and favorable real-time exchange rates for customers paying in foreign currencies.
All payment information is protected by SSL encryption; your financial data security is our highest commitment.
When your Aura Gleam treasure embarks on its journey, our anticipation begins. You can track its arrival time in the following ways:
1. The most convenient tracking method: Through your account
Log in to your Aura Gleam account and find the corresponding order in "Order History".
You will see the latest tracking status and can directly click the "Track Package" button to view the logistics provider's details in real time.
2. Track via email
After your order ships, we will immediately send a shipping confirmation email to your registered email address.
This email contains your unique tracking number and a direct tracking link.
Our global logistics partners: To ensure your treasure arrives safely and on time, we select top global logistics partners based on your location and delivery time, including DHL, UPS, USPS, and EMS. Your order will be handled by the most optimized option.
Orders & Returns
Dear Customer,
Thank you for choosing Aura Gleam. Ordering from our website is a smooth and enjoyable experience. With just a few simple steps, you can add your dream item to your cart:
Select: Browse the products and click "Add to Cart".
Checkout: Click "Secure Checkout" on the cart page.
Fill in: Confirm product information and enter your shipping address.
Payment: Choose PayPal or Airwallex (credit cards/Alipay accepted) to complete your secure payment.
Confirmation: You will receive an order confirmation email after successful payment.
If you encounter any problems throughout the process, our website navigation provides clear instructions, and you can also contact our online customer service for immediate assistance.
First, please provide your order number [#order number], which will help us quickly locate your order.
Next, depending on the order status, the processing methods are as follows:
1. How to change an order? (e.g., change address, size, or product)
*Golden Time: If your order is in the "Pending Processing" or "Pending Confirmation" status, we can try to intercept and modify it for you urgently.
Please Act Immediately: Please reply to us immediately and clearly state your modification needs (e.g., new address, change of style, etc.). Our team will process it for you as soon as possible. After successful modification, we will send you a confirmation email.
Friendly Reminder: Once the order enters the "Shipped" status, we will no longer be able to make modifications.
2. How to cancel an order?
Best Time: Similarly, if the order has not yet entered the "Preparing to Ship/Packaging" stage, we can cancel it for you free of charge.
Please Act Immediately: Please confirm that you need to cancel the order. We will process it immediately after receiving your clear instruction. After successful cancellation, you will receive a confirmation email. The payment will be refunded via the original payment method within 3-15 business days (the exact arrival time depends on your issuing bank or payment platform).
Exceeding the time limit: If the order has already entered the "Shipped" status, it cannot be cancelled. You can refer to the "Returns and Exchanges" policy.
To ensure you have the fastest and most private access to every detail of your order, we cordially invite you to spend 30 seconds creating your own Aura Gleam account.
"In contrast, without registration, each inquiry requires manual verification via email or online customer service, which may cause you unnecessary waiting. We would rather you use your time to enjoy the beautiful moments in life."
We fully respect your final decision and remain very grateful for the trust you placed in Aura Gleam.
Our goal is to make your return experience as smooth and worry-free as it was when you first made your purchase.
Please refer to our return policy.